Car Scheme Allocator

Job Description:

Volunteer Action is looking for an organised, friendly and compassionate Car Scheme Allocator to join our team and help coordinate our busy Community Car Scheme.
You’ll take bookings, register members, allocate journeys to our fantastic volunteer drivers and help ensure passengers receive a reliable and responsive service.
If you’re a good communicator, enjoy working with people and are confident managing bookings and coordinating volunteers, we’d love to hear from you!

12 hours per week | £13 per hour | Oundle Based Offices

Reports to: Car Scheme Lead
Job Purpose
To support the Car Scheme Lead to ensure the Community Car Scheme is operational and delivers
an effective, compassionate and responsive service.
To take bookings over the phone and in person when required for the car scheme.
To ensure that all passenger bookings are allocated to the correct volunteer to provide the
support required.
To co-ordinate the volunteer base that supports the car scheme, both internally and among
volunteer drivers.

Key Responsibilities
Car Scheme
• Take phone call and email bookings and registration of new members
• Allocation of drives ensuring priorities are met
• Day to day supervision of office volunteers and job share with allocators
• Maintain good relations with volunteers to promote retention
• Encourage use of our other services when communicating with members
• Maintain accurate volunteer records and availability schedules

Other
• Provide cover to the car Scheme Lead during periods of absence.
• Take payments via the online system
• Be involved in outreach markets and other charity events
• Undertake any other tasks and duties that may reasonably be required in relation to the
Charity

How to Apply: Email a covering letter and copy of your CV to: admin@volunteer-action.org.uk